Hanoi Calista Hotel & Spa

Room: looked exactly the same in website photos. Beautiful, bed very comfortable, there is smart TV. Love the flooring on the room. Bathroom: Shower is big, water pressure is very strong, plenty of hot water. Toiletries are provided: shampoo, shower gel, conditioner, hand washing gel, toothbrush, toothpaste, shaving kit, etc. There is a bidet, which we loved. Spotless and clean. Breakfast: There are Asian and Western choices in the buffet. There’s fried rice, veggies, noodles, tofu, bacon, sausage, different kinds of bread, cereal, marmalade, eggs, and many more. One can also made to order pancakes, omelettes, and pho included in the breakfast. We enjoyed coming down to breakfast every day. Staff: Kudos to the staff, they are all amazing! Amanda, Tracey, and Harry at the front desk made our stay extra special with their recommendations for day tours, money changers, restaurants, etc. They are always smiling and happy to help. We highly recommend Hanoi Calista Hotel to everyone planning to visit Hanoi in the future.

The staff were always amazing. Friendly smiles and eager to hear about your day. Lots of good advice for local meals but honestly hard to find a bad meal here. Location is ideal. Close to train street but also plenty of exciting streets to explore. Close to sword lake, night market and the french quarter which is about a 15 min walk unless you get distracted with the many sites and smells along the way. Room was great. We had the 2 bedroom apartment. The children (4 and 7) shared a bed which was more than large enough. Plenty of space and the laundry was a welcome addition as the children would change a few times a day. Would definitely recommend to anyone wanting to visit Hanoi.

Excellent location in the Old Quarter. Hebeca Roasters cafe for coffee is directly across in the small lane. Another nice lane is behind the hotel with a few small places to eat and the Hanoi Social Club for drinks, snacks or a meal. The hotel staff were friendly, cheerful and helpful - thank you to Amanda, Tracy Grace, William and all the team. They can arrange a private car, or seats on a shuttle bus - for your next destination (eg Sapa, Ninh Binh etc). Or book tickets for other activities (tours, Hop On Hop Off Bus). The hotel is located off the busy main road in a side lane - be sure to note this actual address the hotel will send to you (18 Hoi Vu). As the formal address listed for the hotel is slightly different (listed on Hang Bong). The hotel is a 12 minute walk from the train station (as you exit the station - go left along the main road, or take a taxi or Grab car).

The service staff were extremely friendly and nice to us. When we were having issues with entering our room as the door lock ran out of battery, they immediately helped us to resolve the problem. When we needed to check in early after coming back from Sapa, Amanda also assisted us to secure a half-day rate. Special shout-out to Grace and the other front-desk staff whose name we unfortunately did not get to learn as they constantly welcomed us back every time we left to walk around the city and it was very easy to make small talk with them. The rooms themselves were clean and comfortable. Very good experience staying here.

This was our first visit to Hanoi, and we had excellent and highly impressive hospitality service. Our room was kept clean, smelt fresh, and very neat throughout our stay.The staff was constantly checking if we were okay and tried to cater to all our needs. They shared great tips and recommendations. The highlight of our stay was their friendly, polite, warm-hearted service with smiles throughout. We appreciate all and a special thanks to Alex, William, and the staff.